EAP Satisfaction Survey
Please select an answer for each question:
Intake and Scheduling

1) I found the EAP easy to access

2) I was satisfied with the attention given to me when I first contacted the EAP

3) The person I spoke to when I first called the EAP was sensitive to my needs

EAP Service

I felt that the provider or resource:

4 a) understood my problems and concerns

4 b) provided relevant information that assisted me with my problems

4 c) helped me consider the options and solutions to resolve my problems

As a result of this service:

5 a) I learned some new things about how to better manage my problems

5 b) I have been able to make positive changes based on what I learned

5 c) I am better able to function at home

5 d) I have improved my relationship with co-workers and/or supervisor

5 e) I have improved my ability to cope with job demands

5 f) I have improved my work attendance

6 a) If you had not received assistance, would your problems or concerns likely have
       caused you to be away from work?

6 b) If “Yes” please estimate how many days you would have been away from work

Overall

7) I would use the EAP again

8) I would recommend the EAP to others

9) Overall, I was satisfied with the EAP

Additional Comments

If you have reason to believe there is risk of harm to yourself or anyone else at this time, please call your local emergency service. If you need to reconnect with us please call or chat back in.

I agree to have my comments printed anonymously in reports.

I agree to have my comments shared with my provider.

A Final Note: All information collected in accordance with this survey has been collected for the purpose of understanding your satisfaction with LifeWorks’s EAP services. By submitting this survey, you consent to LifeWorks using the information you have provided for such purposes. LifeWorks will retain all such information in compliance with the terms of its Privacy Policy, a copy of which is available at lifeworks.com/en/privacy-policy. We work hard to provide quality services and to meet the needs of each and every client. If you are dissatisfied with the services you have received, our job is not complete. We would like the opportunity to look at other possible alternatives to help you deal with your problems or concerns. Please email us at satisfaction@lifeworks.com. Thank you for your feedback.